Terms and Conditions
Last updated: May 29, 2026
Welcome to Companion Nest. By accessing or using our website at companionnest.store (the “Site”), you agree to these Terms and Conditions. Please read them carefully. If you do not agree, please do not use the Site.
1. About Us
Companion Nest is an online retailer of premium pet supplies and accessories. The Site is operated by Companion Nest, LLC
2. Eligibility
You must be at least 18 years old to make a purchase. By placing an order, you confirm that you are at least 18 and that the information you provide is accurate.
3. Account Registration
You may create an account to make checkout faster and track your orders. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.
4. Products and Pricing
We make every effort to display product images, descriptions, and prices accurately. However, colors may appear slightly different on your screen, and we reserve the right to correct any errors in pricing or product information. If we discover a pricing error after you’ve placed an order, we’ll contact you to confirm or cancel.
All prices are in U.S. dollars and exclude applicable taxes and shipping unless stated otherwise.
5. Orders and Payment
When you place an order, you offer to purchase the items at the listed prices. We reserve the right to accept or decline any order. Payment is processed at checkout via our payment provider.
We accept major credit cards and other payment methods displayed at checkout.
6. Returns and Refunds
Please see our Refund Policy for details on returns, exchanges, and refunds.
7. Shipping
Please see our Shipping Policy for details on shipping rates and delivery times.
8. Intellectual Property
All content on the Site — including text, images, logos, product descriptions, graphics, and design — is owned by Companion Nest or our licensors and is protected by copyright and trademark law. You may not copy, reproduce, distribute, or use any content from the Site for commercial purposes without our written permission.
9. Acceptable Use
You agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to any part of the Site or our systems
- Use automated means (bots, scrapers) to access the Site without permission
- Interfere with the Site’s operation or security
- Post or submit any content that is defamatory, obscene, threatening, or otherwise objectionable
10. Pet Safety Disclaimer
Our products are intended for the general care, comfort, and enjoyment of pets. We are not veterinarians. The information on our Site and product descriptions are not a substitute for professional veterinary advice. Always consult a qualified veterinarian about your pet’s specific health, dietary, or behavioral needs.
Always supervise your pet when introducing new toys, treats, or equipment. Some products may not be suitable for all pets — please review product descriptions for size and use recommendations.
11. Limitation of Liability
To the fullest extent permitted by law, Companion Nest is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products. Our total liability for any claim is limited to the amount you paid for the product giving rise to the claim.
12. Indemnification
You agree to indemnify and hold Companion Nest harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or your misuse of the Site.
13. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the new Terms.
14. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any dispute will be resolved in the state or federal courts located in County of San Mateo, California.
15. Contact
Questions about these Terms? Email us at [callbob@companionnest.store].