FAQs
Shopping for your pets should be simple, transparent, and stress-free. Here are answers to the questions we hear most often.
We currently ship within the United States, with select products also available for shipping to Canada.
Shipping availability may vary depending on the product and fulfillment partner.
Most in-stock orders are processed within 1–3 business days.
Estimated delivery times:
We'll send tracking information as soon as your order ships.
Possibly. Some Companion Nest products ship from different fulfillment partners, so multi-item orders may arrive in separate shipments with separate tracking numbers.
Once your order ships, you'll receive a confirmation email with tracking details.
If you don't see it, check your spam or promotions folder first — because email systems enjoy inventing problems.
We accept returns on eligible items within 30 days of delivery. Returned items must be:
Certain products may not be eligible for return due to hygiene or supplier restrictions. Please see our full Refund Policy for details.
If your item arrives damaged or defective, contact us within 7 days of delivery. Please include:
We'll work quickly to make it right.
Mistakes happen. Usually by humans. Contact us with your order number and photos, and we'll resolve it.
Yes. Companion Nest focuses exclusively on thoughtfully selected products for dogs and cats.
No reptiles. No parrots. No emotionally complicated alpacas.
We carefully curate products based on practicality, quality, customer demand, and trusted supplier sourcing. We also prioritize recognizable brands where appropriate.
Not at this time. We currently focus on practical pet essentials, accessories, enrichment, comfort, travel, and grooming products.
Our Keep Me bundles combine practical products that make sense together. Examples include:
They're designed to simplify shopping and deliver better value.
Not yet. But that's on the roadmap if enough pet parents want it.
You can reach us through our Contact page or email: callbob@companionnest.store
We aim to respond within 1 business day, often sooner.
Contact us immediately. If your order has not entered fulfillment, we can usually update the address. If it has already shipped, options may be limited.
Yes. Companion Nest uses secure encrypted checkout and trusted payment processing providers.
Accepted payment methods are shown at checkout and may include major credit cards, Shop Pay, PayPal, and other supported payment options.
